Terms of use

This document "User Agreement" (hereinafter referred to as the Agreement) is an offer by the Individual Entrepreneur Pavlin Evgenia Sergeevna, posted on the planta-rosa.com website (hereinafter referred to as the "Website"), to conclude an agreement on the terms of the Agreement set forth below.

General Provisions

1.1. You hereby confirm that from the moment of registration on the Site and during the time of using the Site, as well as personalized services of the Site, you are a User of the Site until your personal appeal to the Site administration with a request to refuse any relationship with the Site.

1.2. Your use of the Site in any way and in any form within its declared functionality, including:

a) Viewing materials posted on the Site;

b) Registration and / or authorization on the Site, incl. using the Sber ID service (the functionality of PJSC Sberbank of Russia for the transfer of the User's personal data, provided for the purpose of authenticating the User and autofilling data about the User on the Site);

c) Placement or display on the Site of any materials, including, but not limited to: texts, hypertext links, images, audio and video files, information and / or other information;

creates an agreement on the terms of this Agreement in accordance with the provisions of Art. 437 and 438 of the Civil Code of the Russian Federation.

1.3. By using any of the above opportunities to use the Site, you confirm that:

a) Familiarize yourself with the terms of this Agreement in full before using the Site; 

b) You accept all the terms of this Agreement in full without any exceptions and restrictions on your part and undertake to comply with them or stop using the Site. If you do not agree with the terms of this Agreement or do not have the right to enter into an agreement based on them, you should immediately stop all use of the Site;

c) The Agreement (including any of its parts) can be changed by the Site without any special condition. The new edition of the connection comes into force when it is closed on the site or brought to the notice of use in a convenient form, unless otherwise provided by the new edition of the connection.

2. General terms of use of the Site

2.1. The Site sells goods and / or services through the planta-rosa.com web resource and related services of the Site.

2.2. The site delivers the goods by the methods specified in Part 5 of this Agreement. 

2.3. The Site provides access to the personalized services of the Site to obtain the most complete information on the product you are interested in, create ratings and opinions, participate in competitive programs and other promotions held by the Site.

2.4. You hereby give your voluntary consent to informing you about all the activities of the Site related to the sale of goods and / or the provision of services, including the status of the order, as well as other events of any nature related to the services of the Site.

2.5. Consent to receive the newsletter: By subscribing to the SMS and email newsletters of planta-rosa.com or third parties authorized to send them on behalf of planta-rosa.com on the Internet, I agree to receive communications by phone and / or email address, indicating the subscription to the newsletter on the planta website -rosa.com. I am informed that in order to unsubscribe from the planta-rosa.com newsletter, I will need to independently follow the "Unsubscribe" link, enter messages with my Site address admin@planta-rosa.com in the text of the messages sent by the volume or I also report my disagreement with receiving newsletters at the addresses, recommendations in the "Contacts" section of this agreement.

ЯI also give permission to the Site or third parties authorized to send mailings on behalf of the Site to collect, store and process all personal data transferred by me to the Site (including last name, first name, patronymic and e-mail address) in order to inform about news and other site events.

2.6. You agree that the Site shall not be liable in any way for delays, failures, incorrect or late delivery, deletion or non-retention of any notices. At the same time, the Site reserves the right to resend any notification if you do not receive it.

2.7. You can ask all questions about information support at plantarosa@mail.ru.

2.8. You acknowledge that the description accompanying the product on the Site does not claim to be exhaustive and may contain inaccuracies. You have the right to send all comments on the inaccurate description of the goods to the Site at plantarosa@mail.ru

2.9. You acknowledge that the Site makes reasonable efforts to ensure that the appearance, packaging and characteristics of the goods correspond to the descriptions given in the Site catalog. At the same time, the Site informs you that the actual appearance, packaging and characteristics of the goods may differ from these descriptions in the case of assortment goods, as well as in the case of changes made to the goods directly by the manufacturer.

2.10. You are informed that the price and availability of goods on the Site changes around the clock without prior notice and are indicated in the individual status and detailed product card displayed in the catalog on the Site.

3. Obligations of the User when using the Site

3.1. You agree not to use the services of the Site for the purpose of:

3.1.1. Uploading content that is illegal violates any rights of third parties; promotes violence, cruelty, hatred and/or discrimination on racial, national, sexual, religious, social grounds; contains false information and/or insults to specific persons, organizations, authorities;

3.1.2. Inducement to commit unlawful acts, as well as assistance to persons whose actions are aimed at violating the restrictions and prohibitions in force on the territory of the Russian Federation;

3.1.3. Нарушения прав несовершеннолетних лиц и/или причинение им вреда в любой форме;

3.1.3. Violation of the rights of minors and / or harm to them in any form;

3.1.4. Infringement of the rights of minorities; 

3.1.5. Impersonation of another person or representative of an organization and / or community without sufficient rights, including employees of the Site; 3.1.6. Misleading about the properties and characteristics of any goods from the catalog on the Site; incorrect comparison of goods, as well as the formation of a negative attitude towards persons (not) using certain goods, or condemnation of such persons;

3.1.7. Downloads of content that you do not have the right to make available under the laws of the Russian Federation or under any contractual relationship;

3.1.8. Uploading content that affects and/or contains any patent, trademark, trade secret, trade name, copyright and related rights, as well as other rights to the results of intellectual activity owned or rightfully used by third parties;

3.1.9. Downloads of advertising information and/or spam not specifically authorized;

3.1.10. Collection and processing of personal data, information about the private life of any person; 

3.1.11. Violations of the normal operation of the Site; 

3.1.12. Violations of Russian or international law.

3.2. You agree not to use swear words, obscene and offensive images, comparisons and expressions on the Site, including in relation to gender, race, nationality, profession, social category, age, language of a person and citizen, as well as in relation to organizations, authorities, official state symbols (flags, coats of arms, anthems), religious symbols, objects of cultural heritage (monuments of history and culture).

3.3. You acknowledge and agree that the Site has the right (but not the obligation) in its sole discretion to refuse to post and / or remove any content available through the services of the Site.

4. Privacy policy

4.1. The terms of the Privacy Policy and the relationship between you and the Site related to the processing of personal data are governed by the Federal Law of the Russian Federation No. 152-FZ of July 27, 2006. "About personal data".

4.2. The privacy policy applies to personal data that the Site has received or may receive from you during registration, incl. using the Sber ID service (the functionality of PJSC Sberbank of Russia for the transfer of the User's personal data, provided for the purpose of authenticating the User and autofilling data about the User on the Site) and / or placing an order on the Site, and necessary to fulfill obligations on the part of the Site in relation to the purchased you goods/services and/or your access to the services of the Site.

4.3.Privacy policy is available at the link - https://planta-rosa.com/page/agreement.

5. Terms of purchase and delivery of goods

5.1. You can purchase goods on the Site by paying for it in the following ways: with a VISA, MASTERCARD, MIR bank card. 

5.2. You hereby agree that the payment method you have chosen cannot be changed from the moment you place an order on the Site. 

5.3. You hereby agree that confirmation of an order paid by a VISA, MASTERCARD, MIR bank card occurs only after confirmation of the debiting of funds to pay for the order.

5.4. You confirm that payment for the order with a VISA, MASTERCARD, MIR bank card must be made within one calendar day from the moment it is placed on the Site. You agree that in case of non-payment of the order after the expiration of the specified period, the order may be canceled.

5.5. The site delivers goods in the following ways: courier delivery by Dostavista, Yandex and CDEK services, delivery to CDEK pick-up points and pickup from the PLANTA ROSA store at the address: Russia, Moscow, st. Malaya Ordynka, 19. You have the right to choose any delivery method convenient for you in accordance with the terms of delivery to your region / country or based on your preferences.

5.6. You agree that if it is impossible to transfer the goods to you due to your fault, including your violation of the period during which you are required to pick up the goods, the Site will regard your refusal of the goods. In this case, the goods are returned to the Site, and the order is considered canceled.

5.7. In case of your refusal of the goods, as well as in the absence of the goods you ordered, the prepayment for the goods transferred to the Site, with the exception of the costs of the Site for the delivery of the goods, will be returned to you no later than 10 calendar days later.

5.8. All questions related to the terms and conditions of delivery of goods, you can send to the Site at the address - plantarosa@mail.ru.

6.Responsibility

6.1 The Site Services may contain links to other resources. You acknowledge and agree that the Site is not responsible for the availability of these resources and their content, as well as for any consequences associated with your use of the content of these resources.

6.2. You also agree that the Site does not bear any responsibility for your personal data that you provide to third-party resources and / or other third parties in case of transition to them from the Site.

6.3. You confirm that the Site is not responsible for possible loss and / or damage to data that may occur due to your violation of the provisions of this Agreement, as well as improper access and / or use of the personalized services of the Site.

6.4. Responsibility for the actions of minors, including their purchase of goods from the catalog on the Site, lies with the legal representatives of minors.

6.5. You agree that in case of non-fulfillment and / or improper fulfillment by the Site of obligations to sell and / or deliver goods to you in connection with the provision of false and / or invalid data about yourself by you, as well as your failure to comply with the terms of this Agreement, the Site shall not be liable.

7. Details of the Site

Individual Entrepreneur Pavlin Evgenia Sergeevna

TIN: 753610360160

PSRN: 311774618200882

Email for inquiries - plantarosa@mail.ru

Publication date – 03/30/2022